Telehealth

Telehealth

Beginning March 20, eligible clients (ages 13 and older) will be offered the option of telehealth sessions for psychiatry and mental health services through April 30. 

While mental health services are best practiced in a face-to-face setting when possible, maintaining communication and services with your provider is most imperative for best outcomes. Clarity Clinic NWI is committed to providing options for our client during the uncertainty of the Coronavirus outbreak. 

Telehealth (also known as telemedicine) is the use of technology such as computers and mobile devices to provide psychiatric and mental health services without the need to come into the office.

How do I know if my insurance plan covers telehealth services?

To date, all insurance plans cover telehealth services, including a psychiatrist and mental health sessions.  If you are interested in scheduling a telehealth session, please contact our billing department at 219-595-0043 or via email at tshrader@claritynwi.com to check telehealth benefits.

What are the costs for telehealth services?

Your out-of-pocket cost will be the same, or less than in-person psychiatry or mental health services.  Clients will still be required to pay co-pays or co-insurance charges at the time of service, as well as deductibles. 

How do I pay my copay if I don't check in at the office?

Clarity Clinic can take your copay charge over the phone or we can send you an online statement to pay via an online link. Please note some insurance during the COVID-19 outbreak will not have any out-of-pocket expense for Telehealth medical services.

How do I schedule a telehealth appointment with a Clarity provider?

Once insurance coverage is confirmed, telehealth services can be requested with your provider by checking the "telehealth" box on a provider's online booking schedule.  If booking an appointment by calling our registration, let them know you would like to schedule a telehealth appointment.

Can I schedule an initial psychiatric evaluation through Telehealth services?

To ensure we are offering the highest quality of services, your will request you sign a release for your primary care physician before an initial psychiatry session to obtain your last vitals signs. This is not required on follow-up appointments, but recommended.

Is Clarity Clinic using a HIPPA compliant software?

Yes, Clarity Clinic will be using Zoom for Healthcare which is listed as a HIPAA-compliant video communication product from the HHS.gov. Specific information about this platform can be found here on their website. 

To book an appointment for medication management click here.

To book an appointment with our psychotherapy team click here.

What telehealth platform does Clarity Clinic NWI?

Clarity Clinic utilizes Zoom, a HIPAA compliant software program that is easy to use and offers the highest-quality technology.  Visit Zoom.us for more information.

What technical capabilities are required for telehealth services?

Telehealth sessions can be conducted via phone or video conferencing using your computer.  Telehealth sessions would ideally be done utilizing computer video capabilities to mimic the face-to-face experience of sessions, but providers can conduct sessions via phone if video capabilities are limited.

What are the next steps once a Telehealth session is scheduled?

  1. You will receive a notice via email or text from the provider (information will be sent to the text or email that was provided on the booking sheet) with instructions on how to join a meeting.  A sample email is below:

Topic: Session with Jane Doe

Time: Mar 17, 2020 01:00 PM Central Time (US and Canada)

Join Zoom Meeting

https://zoom.us/j/758881957?pwd=YVJYdk9OcXAxdFNhK2lzZ1Q3Y2p2UT09

Meeting ID: 758 881 957

Password: 660755


One tap mobile

+16465588656,,758881957# US (New York)

+13126266799,,758881957# US (Chicago)

Dial by your location

        +1 646 558 8656 US (New York)

        +1 312 626 6799 US (Chicago)

Meeting ID: 758 881 957

  1. Before joining a Zoom session on your computer or mobile device, you can download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

You can also join a test meeting to familiarize yourself with Zoom.

  1. At your scheduled session time, you will log into the Zoom meeting and "meet" your provider online. 

Will I receive a bill for Telehealth services?

Telehealth services will be submitted to your insurance company for processing claims.  Any costs not covered by your insurance (including deductibles or coinsurance costs) will be charged to you through our billing department – the same as in-person sessions. 

Will Clarity Clinic NWI be offering Telehealth services indefinitely?

Because the best treatment outcomes for mental health include face-to-face sessions, we will reevaluate the option for telehealth as needed for the safety and health of our clients and employees but hope to resume face-to-face sessions for all clients when safely feasible.